Terms and Conditions

General Conditions

Creative by James (hereafter CBJ) will only commence work once an order has been placed by either phone, email or in writing. An ‘order’ is deemed to be a verbal or written contract between CBJ and the Client including telephone and email agreement. Invoices will be generated and issued electronically and sent by email to the Client. Our preferred method of payment is Bank Transfer. The details of our account will be included on all invoices.

CBJ accept no legal liability for loss or damage caused by any work carried out by CBJ.

All quotations are valid for a period of 30 days only.

These Terms and Conditions supersede all previous agreements or understandings. Acceptance and or payment of a quotation, estimate or invoice constitutes agreement and full acceptance of these Terms and Conditions. The most up-to-date version of these Terms and Conditions will always be available on our website.

At CBJ we reserve the right to terminate a project if;

Client behaves poorly and affects the workflow of a project.

Client shows a lack of focus in getting a project finished through no communication after 60 days.

Client shows excessive micromanaging, demonstrating a continued lack of trust in CBJ and inability to make progress with the project.

If any of these circumstances arise the deposit will be non refundable.

Payment Terms

CBJ reserve the right to require a first payment or ‘deposit’ of between 30% and 75% of the agreed total costs before any work will be carried out. For work of value less than $750 CBJ reserves the right to invoice for full payment, and receive full payment of said invoice, before any work commences.

When work has been completed, the final balance of payment is then due in accordance with our terms of payment, stated on the initial estimate and/or each invoice. Upon completion, if the Client decides they no longer want the work, or wish to make changes, they are still obliged to pay for all work that has been done. i.e. if the logo project has been completed, all monies are now due for payment with no exception.

Should the scope of work change during the development of the project, additional costs may be incurred. CBJ will submit any price changes to the Client prior to commencing with any such work.

All accounts are payable nett 14 days (unless other prior arrangement has been made) meaning that all monies due to CBJ must be paid within 14 days of completion of work and date of issue of the final invoice. Accounts still outstanding 30 days after invoice will be considered ‘in default’ and any client information or services may be suspended. Clients with accounts that are ‘in default’ agree to pay all reasonable costs and expenses, including legal fees in enforcing these Terms and Conditions.

Once a first payment or ‘deposit’ has been paid and work begins, the client is obliged to pay the balance of payment in full, even if the client decides to cancel the project for whatever reason. We will contact clients via email and telephone to remind them of such payments if they are not received when due. If a due payment becomes more than 30 days overdue, CBJ reserves the right to request payment in full for the project at that point. Further work will not be conducted until such payment has been received.

In the event that the client fails to respond to communication for a period of 28 days or more, CBJ reserve the right to ‘archive’ the project and immediately invoice for all completed work and materials. At this point the project will be on-hold until the scope of work and cost for completion of the project is agreed and any deposit required is paid.

In the event of illness, or any unforeseen circumstance in relation to CBJ, that could affect project completion, an assessment of work completed will be made in which a portion of the deposit could be returned. If the work completed equates to more than the paid deposit then the project will be on hold until further notice. Alternatively, another reasonable solution will be considered.

Outstanding Accounts

If CBJ does not receive payment from Client within fourteen calendar days of any payment date, then Client will be charged a late fee of 1.5% of the outstanding amount per each day that CBJ does not receive payment. If CBJ has made reasonable attempts to notify Client of Client’s outstanding balance, and Client’s balance remains unpaid or partially paid, then CBJ reserves the right to send Client to collections for any and all outstanding payments. Client agrees to pay for all CBJ’s reasonable collections and legal costs encountered while attempting to collect against Client.

Following consistent non payment of an invoice we, or our attorneys, will contact the Client in question, with a view to taking the matter further and if the need arises to seek payment through legal proceedings, and if necessary court summons.

Ownership and Copyright

All preparation materials, sketches, and visuals, including the electronic files used to create the project, remain the property of CBJ. The final artwork/digital files will become the property of the client mentioned in this proposal ONLY upon final payment of the project.

It cannot be stressed enough that if the final payment is NOT received as agreed and set out in the initial proposal, all designs and concepts will remain the property of CBJ until payment is received. If there are issues with the final payment, CBJ then reserves the right to reuse or amend any of these ideas for other clients or to be used freely as concepts in my portfolio. Should the client attempt to use/modify/alter/replicate or steal any of my ideas without making an agreed final payment, CBJ will take immediate legal counsel.

CBJ reserves the right to show any artwork, ideas, or sketches created for this project in a portfolio as examples of client work. This can be during the project or upon completion. If you have any specific secrecy requirements, please mention this before agreeing to the proposal.

Final payment ensures that ONLY the agreed design becomes the clients property. Any previous ideas/ concepts remain the property of CBJ, unless any prior agreement has been made.

CBJ reserves the right to suspend any project if a client interferes with excessive micromanaging, demonstrates a continued lack of trust and inability to move forward after showing more than a reasonable number of unique logo ideas/concepts, and/or shows reluctance in paying the final payment.

CBJ provides no practical assistance in registering for a Trademark, Copyright, or legal name search. If you require a logo to be registered, we encourage you to seek proper legal advice.

Font/Typeface Licensing

Any fonts/typefaces that are purchased for a final design, and/or supporting brand identity assets, are subject to commercial licensing laws. The correct font/typeface license gives only the owner full rights to use the font/typeface as necessary.

If during the project CBJ feel that a commercial font/typeface is appropriate for the development of the Client logo and brand identity, CBJ will convey this to the Client before any purchase is made. Upon agreement to its use from the Client, the font/typeface and license must be purchased and/or registered to the Client before the project is finalized.

CBJ are bound by font/typeface licensing laws therefore it is against the law for CBJ to provide a ‘copy’ of any font/typeface purchased and/or registered to CBJ.

If the Client would like to use a font/typeface that CBJ have purchased, for commercial use, the Client must purchase the respective font/typeface license, and register as appropriate. CBJ can facilitate the purchase and registering of a font on the Client’s behalf, the cost of doing so will be included on the final invoice.

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